Refund Policy
Last updated:
Oreni is currently free. This page describes the refund terms that apply once paid access goes live through Lemon Squeezy, our merchant of record.
1. Current status — free
Oreni is currently free to use. No paid plans are active, and no payment is collected from any user today. Accounts have a weekly processing cap; if you exceed that cap you wait until the next cycle, you are not charged.
2. How paid access is billed
When paid plans launch, Oreni sells access to its AI-generated interactive courses and tools — as a subscription or as credits, not a sale of any source video — through a merchant of record, Lemon Squeezy. The merchant of record processes your payment, issues your invoice, handles applicable tax, and processes refunds under its buyer terms. To request a refund, start from your Lemon Squeezy purchase receipt or order-confirmation email.
7-day refund window
We offer a 7-day refund on a first purchase: if Oreni is not right for you, request a full refund within 7 days of your initial charge, no questions asked. We downgrade the associated Oreni plan back to the free tier once the refund is processed.
Renewals and billing errors
Subscription renewals are not automatically refundable — cancel before the renewal date to avoid the next charge. Genuine billing errors (double-charges, charges on a cancelled account) are refunded on request at any time.
3. Effect of a refund
- The associated Oreni account plan reverts to
free. - Previously generated courses remain accessible; future generation is subject to the free-tier weekly cap.
- Account data is not deleted automatically — to delete the account itself, see the Privacy Policy.
4. Future AppSumo lifetime deal
A one-time lifetime deal via AppSumo may follow at a later date. If it launches, those purchases will be governed by AppSumo’s own refund terms, which we will describe here at that time.
5. Statutory rights
Nothing in this policy affects statutory consumer rights that may apply to you under the laws of your country of residence, such as the right of withdrawal under EU consumer law.
6. Contact
Refund questions: contact@oreni.co. For purchases billed through Lemon Squeezy, start the refund from your receipt so both systems update correctly.